Demand Planning Manager
Defence Electronics & Components Agency
Garden City, Wales, CH5 2LS
Vacancy Reference Number: 228851
Closing Date: 11:55 pm on Sunday 26th August 2022
Salary: £25,826 – £31,569
Grade: Executive Officer
Type of role: Commercial
Working pattern: Full-time
Number of posts: 2
About the job
Summary
To assist the Senior Customer Service Manager and Commercial Management Team to manage portfolios of customer demand and provide support to the Customer Service Managers to provide specific customer services and support the management of the customer relationship.
Job description
As a Demand Planner your main duties are:
- Receive from New Service Provision and Customer Service Teams accurate, realistic and rolling 24 month demand plan and input into the business management system, to within accepted accuracy parameters.
- Support the strategic planning process by providing support to Senior Customer Service Manager and Customer Service Managers to ensure accuracy and alignment across the business management system and various data sources.
- Ensure information obtained in liaison with the new service provision and customer service team is accurately reflected in the demand plan and that the plan and any ongoing agreed changes to the plan are communicated to the business in a timely manner.
- Challenge the new service provision and customer service managers and officers on the accuracy, monthly profiles, totals of their demand plans and request changes, additions, replacements if data is not meeting the annual business plan.
- Challenge business functions where they impact the generation and accuracy of the business management system data. Not limited to errors in generation of data, contract links and incorrect values.
- Provide demand information to the Customer Service Team for inclusion in the monthly demand meeting
- Ongoing analysis and data retrieval of customer demand from the business management system and various data sources to develop and maintain an informed demand plan with the aim of continually improving demand plan accuracy and minimise business errors
- Adhere to demand planning, sales and operational planning processes and standards
- Take demand meeting actions and notes and control the delivery of associated actions. Maintain the calendar and scheduling of demand meeting
- Infrequently travel on detached duty to other Business Units and Customer sites to support the management and accuracy of the demand plan
- Provide a service to the Senior Customer Service Manager with the organisation, recording, presenting of completed executive and standard interview results, capturing actions and monitoring action progress for the annual Customer Confidence Index Process
- Provide and communicate required demand information and data to answer ad-hoc requests and queries from DECA staff
- Continuously review performance criteria with regards to demand planning with the Senior Customer Service Manager and Supply Plan Manager, achieve and maintain Demand Planning processes to Operational Excellence standard
- Meeting targets as set in the Commercial Functional Plan
- Contribute to developing continuous improvement and innovative ways of doing business to increase the efficiency of the responsibilities of the job.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contributions
- 5 days holiday per annum rising to 31.5 days after 5 years’ service excluding Bank Holidays
- Cycle to Work Scheme
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.
At application you will be assessed against the following:
- Strengths
- Personal Statement detailing in no more than 750 words details of experience.
Previous skills gained that demonstrate:
- Leadership qualities
- Effective Working Together
- The ability to manage a High Quality Service.
Application sifting is scheduled to take place on 12th September 2022. If successful you will be invited to interview; the interview will last 50minutes.
Interviews are planned for week commencing 26th September 2022. A minimum of 5 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.
Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name :Tracy Thomas
- Email :Tracy.Thomas@deca.mod.uk
- Telephone :07966636320
Recruitment team :
- Email :John.Evans@deca.mod.uk
| Demand Planner Candidate Pack Opens in new window(pdf, 516kB) |
| Success-Profiles-Candidate-Overview Opens in new window(pdf, 635kB) |
| Success_Profiles_Behaviours Opens in new window(pdf, 1043kB) |
Skills and Experiences
We are looking to recruit candidates with the following knowledge and experience;
- Analysis and assessment of errors in data.
- Accuracy and attention to detail of the demand data.
- Ability to understand, correlate and promulgate succinctly financial and market data. Knowledge demand planning and management.
- Internal Communication: Daily communication with the new service and customer support teams to gather demand forecast information and input into relevant reports / ERP systems. 95% of time spent.
- The role is self-directed, but under the guidance and support of the Senior Customer Services Manager. The role holder is required to work on own initiative and make independent recommendations. Recommendations have consequences and impact the business, customers and their perceptions.
- Delivery to high standards and within tight deadlines, often under pressure and competing and conflicting issues/demands.
- Planning products and services through a repair and overhaul cycle using an ERP tool. Take in information and come to rational decisions quickly – be able to make those decisions.
- Assess problems and devise solutions either individually or as part of a team. Think creatively to come up with these solutions.
- To be successful in this role you will be proficient in the use of Microsoft Office applications such as Word, Excel, Outlook and Power point, answer phone calls, respond to e-mails, and maintain hard-copy and soft-copy files and data sheets. Good communication skills including verbal, written and listening are important. The post holder should be customer focused and have a high level of attention to detail. They should be able to communicate clearly and effectively.
- Candidates will also need to demonstrate their capability and potential against the following criteria:
- IT skills, particularly in, Excel, Word, PowerPoint etc.
- Highly articulate in both verbal and written communications.
- Excellent interpersonal skills to support colleagues at all levels.
Essential qualification criteria:
- Minimum Maths and English at O level Grade C / GCSE Grade 5 standard or equivalent or able to demonstrate required level of mathematical manipulation and report / communication writing.
- Knowledge of other IT software packages for example business ERP system, Customer relationship management tools and customer web portal.
- Ability to understand, correlate and promulgate succinctly financial and market data. Knowledge demand planning and management.
Desirable Criteria:
- Strong IT Skills to be able to manipulate and present data — to competently produce V-lookups and use formulas to enhance data analysis, pivot tables and the creation of dashboards utilising these methods.
- Demonstrate ability to communicate effectively and knowingly with all grades and business.
- Demonstrate ability to receive information which relates to the demand plan and provide advice or challenge accordingly or effect a change in the demand plan knowing the consequences.
Languages
English
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Delivering at Pace
- Seeing the Big Picture
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Demonstrable knowledge of demand management/S&OP/IBP
- Knowledge of other IT software packages for example business ERP system, Customer relationship management tools and customer web portals
- Ability to understand, correlate and promulgate succinctly, financial and market data. Knowledge demand planning and management
